Refund policy
Last updated: 28 October 2026
Returns and cancellations
Eligibility for a return depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which they were received, unused and unworn, with their tags and in their original packaging, or as set out in the return instructions. We may reduce the refund if the item has been used, damaged or handled more than necessary.
You can request a return within 15 days of delivery of the last item in your order.
Return shipping is free and we will provide you with a return label.
You can request the cancellation or removal of items from your order until the item has been dispatched.
How to start a return or cancellation
Acceptance of return or cancellation requests depends on the terms above and on your rights under applicable law.
Log in to your account to start your return or cancellation request.
If your return is approved, we will send you instructions on how and where to send the parcel to complete it.
Items sent back without first requesting a return will not be accepted.
Damage and issues
Please inspect your order on receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as set out in the return terms above, or in the product listing, on the website or in store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to check the exchange options before returning the item.
Returns and cancellations in the European Union
If you are a consumer in the European Union and buy goods online, you may have the right to cancel your order, for any reason, within 14 days of receiving the goods, unless an exception applies.
After you notify us that you wish to cancel, you must return the items within 14 days.
We will refund eligible cancelled orders within 14 days of being informed of your cancellation, but we may withhold the refund until we receive the returned goods or proof that they have been sent.
For eligible cancellations, we will refund the price of the product and the cost of standard shipping, if you paid for shipping. We are not obliged to refund any additional amount paid for express or premium delivery that exceeds the cost of standard delivery.
To request a return, follow the instructions above in the section on how to start a return. To request a cancellation, contact us.
Returns and cancellations in the United Kingdom
If you are a consumer in the United Kingdom and buy items online, you may have the right to cancel your order within 14 days from the day you receive the items, unless an exception applies.
After you tell us that you wish to cancel, you must return the items to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned items or receiving proof that you have sent them.
For eligible cancellations, we will refund the price of the product and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery that exceeds the cost of standard delivery.
To request a return, follow the instructions above in the section on how to start a return. To request a cancellation, contact us.
Refunds
We will let you know once we have received and inspected your return, to tell you whether or not the refund has been approved. If it is approved, the refund will be made to your original payment method, unless otherwise stated. Please remember that your bank or credit card company may take some time to process and post the refund.
If you have not seen the refund within a reasonable time after its approval, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are faulty, not as described, not delivered within the agreed or necessary time, or do not comply with applicable law.
Contact
To request a cancellation, start a return or ask a question about one, enquire about an exchange or report a damaged item, email us at almacen.sefpsau@gmail.com or use the contact details in our contact information policy.