Terms of service

Overview

Welcome to Lumirela! The terms “we”, “us” and “our” refer to Lumirela. Lumirela operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Lumirela is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited (depending on where Lumirela is located), which enables us to provide the Services to you.

The following terms and conditions, together with any policies referred to herein (these “Terms of Service”), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our privacy policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or other non-waivable statutory rights.

1. Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping details. You represent and warrant that all the information you provide in our stores is correct, current and complete, and that you have all the rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

2. Our products

We have made every effort to display our products and services accurately in our online stores. However, please note that the colours or appearance of products may differ from how they look on your screen owing to the type of device you use to access the store and your device settings. We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be identical to that shown in our online stores. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase and you authorise us and our payment processors to charge the full amount of the order to the selected payment method. Lumirela reserves the right to accept or decline your order for any reason at its discretion, subject to applicable law. Your order will not be accepted until Lumirela confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Lumirela may be unable to accept cancellation requests after an order has been accepted. If we do not accept, make a change to or cancel an order, we may attempt to notify you by contacting you via the email address, billing address or phone number you provided at the time you placed the order. You have 15 calendar days from receipt of your order to return it without giving any reason, in accordance with our returns and refunds policy. This does not limit any rights you may have under applicable law. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

4. Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in the order confirmation email. All published prices include applicable taxes. Shipping costs, if any, are shown before you complete your purchase. Prices published in our online stores may differ from prices offered in physical stores, online or in other stores operated by third parties. From time to time, we may offer promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms of Service. If there is a conflict between the terms of a promotion and these Terms of Service, the terms of the promotion will prevail. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to update your account and other information promptly, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (1) you are authorised to use the payment method you provide, (2) the information you provide about that payment method is true, correct and complete, (3) the payment method provider will accept the charges you incur and (4) you will pay the charges you incur at the published prices, including shipping and handling charges.

5. Shipping and delivery

Unless otherwise stated, we are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events beyond our control. To the extent permitted by applicable law, title and risk of loss pass to you when we hand the products over to the carrier, unless applicable law provides otherwise. We are not responsible for delays or errors caused by events beyond our reasonable control, including carrier or customs delays, natural disasters, severe weather conditions, labour disputes, supply shortages, utility or telecommunications outages, cyber incidents, government actions or other similar events. Please see our shipping policy for more details.

6. Intellectual property

Our Services, including without limitation all trademarks, brands, text, images, graphics, product reviews, videos and audio, are owned by Lumirela, its affiliates or licensors and are protected by US and foreign trademark, copyright and other intellectual property laws. Lumirela also manages and owns the product listings. The purchase or delivery of any product does not grant or confer any intellectual property rights, including any patent, copyright, trademark or other proprietary right, in or to the product, its design, software or underlying technology. All such rights belong exclusively to Lumirela or the original rights holder. These Terms permit you to use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent. Except as expressly stated herein, nothing in these Terms of Service grants, or should be construed as granting, a licence or other rights under any patent, trademark, copyright or other intellectual property of Lumirela, Shopify or any third party. Unauthorised use of the Services may infringe applicable intellectual property or other laws. Lumirela reserves all rights not expressly granted herein. Lumirela’s names, logos, product and service names, designs and slogans are trademarks of Lumirela or its affiliates or licensors. You must not use such trademarks without Lumirela’s prior written permission. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.

7. Optional tools

You may be given access to customer service tools offered by third parties as part of the Services, which we do not monitor, control or contribute to. You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We accept no liability arising from or relating to your use of optional third-party tools. Any use you make of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with, and approve of, the terms on which the relevant third-party providers supply the tools. In addition, we may in future offer new features through the Services (including the release of new tools and resources). Such new features will also be considered part of the Services and will be subject to these Terms of Service.

8. Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these third-party materials or sites, you do so at your own risk. We are not liable for any harm or damages related to your access to any third-party website, or to your purchase or use of any products, services, resources or content on third-party websites. Please review the third-party provider’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third-party provider.

9. Relationship with Shopify

Lumirela is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify’s systems in order to provide those Services. Section 10 explains how Shopify uses and processes information from these interactions. However, any sales and purchases you make in our store are made directly with Lumirela. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale made between you and Lumirela, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or relating to your purchases and transactions with Lumirela.

10. Privacy policy

Our privacy policy explains how we may collect, use and disclose certain personal information arising from your use of the Services. By using the Services, you acknowledge that you have read this Privacy Policy. Because Shopify hosts the Services, as you browse and interact with them, Shopify collects, uses, processes and stores personal information about your access to and use of the Services, including information about your transaction. Shopify may use this information for purposes including, but not limited to, providing, securing and improving the Services; processing transactions and helping to prevent fraud on this website and on other websites powered by Shopify. Information collected when you visit or use the Services, including information collected automatically about your browsing activity, will be transmitted to and shared with Shopify and third parties who may be located in countries other than your country of residence, in order to provide the services to you. Please review our privacy policy and Shopify’s Privacy Policy for more details on how we, Shopify and our partners use your personal information.

11. Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. For example, we may use the rights granted to us by this licence to operate, provide, evaluate, refine, improve and promote the Services, as well as to perform our obligations and exercise our rights under the Terms of Service. In addition, you represent and warrant that: (1) you own all Feedback or have all the necessary rights to it; (2) you have disclosed any compensation or incentives you received in connection with submitting your Feedback; and (3) your Feedback will comply with these Terms of Service. We are not and will not be obliged to (a) keep your Feedback confidential; (b) pay compensation for your Feedback; or (c) respond to your Feedback. We may, but are not obliged to, monitor, edit or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that infringes the intellectual property of any party or these Terms of Service. You agree that your Feedback will not infringe any third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your Feedback will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and for its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party providers.

12. Errors, inaccuracies and omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, even after an order has been submitted. If we cancel an order after payment has been taken, we will issue any refund required by applicable law.

13. Prohibited uses

13.1 You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, state or local rule, regulation, law or ordinance; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or otherwise harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms of Service; (g) to transmit, or procure the sending of, any advertising or promotional material, including unsolicited email (“junk mail” or “spam”), chain letters or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm Lumirela, Shopify or users of the Services, or expose them to liability.

13.2 In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way to affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext on the Services; (e) use any robot, spider, crawler or scraper, data extraction and collection tools, automated devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time and without notice if we determine that you have breached any part of these Terms.

14. Agents

14.1 This section (“Agent Terms”) applies if you use, allow, enable or cause the deployment of an agent to access, use or interact with any Service. “Agent” means any software or service that takes autonomous or semi-autonomous actions on behalf of, or at the direction of, any person or entity and that may run on a person’s behalf or through their device, without direct supervision.

14.2 No agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict compliance with the requirements of section 14.4 below. In addition, no agent may access, use or interact with the Services if we ask it to refrain from doing so with any service.

14.3 We may limit, including through technical measures, whether and how an agent can access, use or interact with the Services.

14.4 Agents must: (a) in all HTTP/HTTPS requests, state that the request comes from an agent and disclose its name by including the following in the request’s user agent string: “Agent/[agent name]”; (b) not hide or obscure the fact that any access, use or interaction comes from an agent, for example by (i) imitating human behaviour and interaction patterns, or (ii) completing or circumventing CAPTCHAs or other measures designed to distinguish computer use from human use; (c) respond truthfully to any question or prompt seeking to determine whether interactions come from a human or a computer; and (d) not circumvent or otherwise evade any measures designed to block, limit, modify or control whether or how agents access, use or interact with the Services.

15. Termination

We may terminate this agreement or your access to the Services (or any part of them) at our sole discretion at any time and without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply after any termination: Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver; entire agreement, Assignment, Governing law, Privacy policy and any other provision that by its nature should survive termination.

16. Disclaimer of warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on this information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of their contents.

EXCEPT AS EXPRESSLY STATED BY Lumirela, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

17. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Lumirela, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS OR CLAIM, OR FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Indemnification

You agree to indemnify, defend and hold harmless Lumirela, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any loss, damage, liability or claim, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that a failure to give prompt notice will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such a claim at your expense, including the choice of legal counsel, but will not settle any claim requiring you to perform non-monetary obligations without your consent (which may not be unreasonably withheld). You will cooperate in the defence of indemnified claims, including by providing relevant documents.

19. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such a determination shall not affect the validity and enforceability of any other remaining provisions. Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other laws that cannot be waived by contract. If any part of these Terms conflicts with such rights, those rights will apply.

20. Waiver; entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

21. Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent and without notifying you.

22. Governing law

These Terms are governed by the laws of the jurisdiction in which Lumirela is headquartered or incorporated, without regard to conflict of laws principles. You and Lumirela agree to the jurisdiction and venue of the courts located in that jurisdiction, except where prohibited by applicable law. You and Lumirela consent to the venue and personal jurisdiction of those courts. Nothing in this section limits any rights you may have to bring claims in your local courts or to rely on the mandatory laws that apply in your place of residence.

23. Translations

The Terms of Service may be available in languages other than English. In the event of any inconsistency or conflict between these Terms of Service in English and the Terms of Service available in another language, the most recent English version of the Terms of Service shall prevail. Any disputes arising from these Terms of Service will be resolved in English unless Lumirela determines otherwise (at its sole discretion) or applicable law requires otherwise.

24. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

25. Electronic communications

By using the Services or placing an order, you agree that we may send you communications about transactions and services electronically, including by email, in-account notifications or posts on the Services. These communications may relate to your orders, account, purchases, returns, these Terms of Service or other matters connected with the Services. You are responsible for keeping your contact information up to date.

26. Changes to the Terms of Service

You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services after any changes to the Terms of Service have been posted constitutes acceptance of those changes.

27. Contact information

Questions about the Terms of Service should be sent to almacen.sefpsau@gmail.com.

Our contact information is published in our contact information policy.